Quality Management
To ensure the delivery of quality emergency medical care; field providers, their performance and patient outcomes are continuously evaluated and measured. The NDP EMS Quality Assurance and Continuous Quality Improvement (CQI) program is a systematic process including the review and analysis of each patient interaction. Our program is a continuous, multifaceted process aimed at system-wide improvement. The process is transparent and reproducible and is designed to standardize performance, reduce risk and ensure quality care is consistently delivered.
EMERG/E.V.E.N.T. (Patient and Responder Safety)
NDP's commitment to quality extends across the organization. NDP EMS is a member of the Emergency Medical Error Reduction Group (EMERG). EMERG is a Patient Safety Organization which helps organizations identify and understand the causes of error in the emergency medical system and promote adoption of evidence-based practices that improve patient and provider safety. Through information sharing and lessons learned, EMERG enables providers, industry partners and all stakeholders to work together to find, implement and sustain improvements that make patient care and delivery safer, more effective and, ultimately, without preventable error. NDP EMS also utilizes and promotes the use of the national EVENT near-miss database.
Patient Satisfaction Surveys
NDP strives to collect patient satisfaction form every single patient we encounter to allow us benchmark our performance against others who also collect such data. Surveys are found by visiting the link provided here.
While the information collected during this process is useful for many reasons - to improve the quality of care we provide, enhance our reputation, reduce liability, boost employee morale, emprove overall operations and build patient and customer loyalty - NDP uses this feedback to coach our employees and to help employees improve their patient interactions.